FAQ Ordering Online
What Payment Methods do you accept?
What Payment Methods do you accept?
We currently accept the following payment methods.
Stripe Payment (VISA/MasterCard/Amex)
PayPal Express Checkout (Log in to your PayPal account or Checkout as Guest to pay .)
All credit card and debit card payments through PayPal payment gateway (Select the PayPal Express Checkout option. No PayPal account is required.)
GrabPay
Mobile Payments (DBS Paylah!, PayNow, OCBC Pay Anyone)
AXS Station (Visit any AXS Station islandwide to make payment with your order number within 2 days.)
How do I make an order on your website?
How do I make an order on your website?
Simply browse through our collections and products, add items to cart and proceed to checkout!
What are your delivery schedules?
What are your delivery schedules?
| Day | Order Placed and Confirmed | Earliest Delivery Time Slot |
|---|---|---|
| Monday – Friday |
Before 11:30AM |
Between 2:30PM to 6:00PM (Same Day) |
| Before 4:30PM | Between 7:30PM to 10:30PM (Same Day) | |
| Between 4:31pM to 5:30PM | Next Day Between 9:00AM to 1:00PM | |
| After 5:30PM | Next Day Between 2:30PM to 6:00PM | |
| Saturday |
Before 11:30AM |
Between 2:30PM to 6:00PM (Same Day) |
| Between 11:31AM to 1:30PM | Sunday Between 9:00AM to 1:00PM | |
| After 1:30PM | Next Working Day Between 2:30PM to 6:00PM | |
| Sunday & Public Holidays |
Anytime (via online) |
Next Working Day Between 2:30PM to 6:00PM |
Note: Orders received on Saturday after 13:30pm or any time on Sunday/Public Holiday can only be confirmed by the NEXT working day. As such, earliest delivery can only be done between 2PM to 6:00PM on that same working day.
(For Christmas Hampers and Chinese New Year Hampers, your order will be delivered within 3 working days from the delivery date you select.)
How can I track my order?
How can I track my order?
Please prepare your Sales Order number and go to https://www.hummings.com/delivery-track to track your order status.
Do you accept self-collection?
Do you accept self-collection?
Currently, our website does not offer a self-collection option. Instead, please give us a call at 68442222 to place the order or kindly opt for our delivery service. Thank you
Do you ship internationally?
Do you ship internationally?
Yes we do! You may browse our selections here. For any enquiries on overseas delivery, you may drop us a message over Whatsapp or email us at enquiry@humming.com.sg
What should I do if i keyed in the wrong address or message?
What should I do if i keyed in the wrong address or message?
You will receive an order confirmation number along with a reference number. You may use that reference number for tracking purposes. If you encounter problems in submitting your order, you can always contact us at 68442222 during our office hours or email us at enquiry@humming.com.sg
Can I place my order over the phone or via email?
Can I place my order over the phone or via email?
Yes, please call our hotline 68442222 or email us at enquiry@humming.com.sg to place your order. Please note that some discounts, promotions and reward points are only available for our website orders.
Do you have any existing promotions/promo codes?
Do you have any existing promotions/promo codes?
Please subscribe to our newsletter to stay updated of the latest promotions and promotional codes. If you’re lucky, we sometimes flash promotional codes on our homepage rotating banners! You may also check out our latest promotions here.
This promo code is invalid. What is the issue?
This promo code is invalid. What is the issue?
Please check the validity of the promotional codes and the items that are eligible for the promotion. At times, you are also required to sign in to your account to utilise the promotional code. If you still encounter issues, please feel free to Whatsapp us at 86114422 or email us at enquiry@humming.com.sg
Is it possible to stack promotions?
Is it possible to stack promotions?
Sorry, no! All promotions cannot be used in conjunction with each other.
Can I request for my item to be delivered at a specific timing? (e.g between 9.00AM to 10.00AM)?
Can I request for my item to be delivered at a specific timing? (e.g between 9.00AM to 10.00AM)?
We are unable to guarantee delivery requests for a specific time or time frame as this is subjected to our drivers' availability, route and delivery load.
What is the procedure for delivery to restricted areas like cargo complex, army camps, Jurong island..etc?
What is the procedure for delivery to restricted areas like cargo complex, army camps, Jurong island..etc?
You may place your orders as per normal. Our drivers will take note of such addresses. Please provide us with the contact number of the recipient(s) so that our delivery drivers can get access to the areas promptly (e.g. exchange security pass, get clearance, etc). Due to security regulations imposed on these areas and we may need more time to contact the recipient to apply for a special delivery pass for our driver to make the delivery. Hence, please place the order at least 3 working days in advance to avoid delay in delivery.
My delivery is unsuccessful! What should I do?
My delivery is unsuccessful! What should I do?
If the recipient is not available at the time of delivery, our driver will contact them to arrange the next earliest available delivery slot. Alternatively, you may inform us of a preferred redelivery time. Please ensure the recipient’s address is accurate and that someone is present to receive the gift. If the delivery is still unsuccessful, the item will be returned to our office for rescheduling. A touch-up and re-delivery fee of up to 50% of the original selling price will be applicable.
Do you offer express delivery?
Do you offer express delivery?
Yes, we do. However, express delivery is subjected to our drivers' availability, schedule, and route. Please check with our Customer Service team via a phone call at 68442222 before making an order.
What if I do not receive an order confirmation via e-mail?
What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation shortly after you have submitted your order. If you do not receive this confirmation within four hours of placing your order, please feel free to contact us at 68442222 during our office hours to ensure that your order is being processed. You may also like to check your junk mail folder to ensure that the confirmation is not auto-filtered as junk mail.
My payment did not go through successfully, but I received an order confirmation number. What should I do?
My payment did not go through successfully, but I received an order confirmation number. What should I do?
Don't worry! It is because our system captured your order details but did not receive payment from your payment provider. Our Customer Service Officer will reach out to you within the same working day (next working day if order is placed on a weekend) to complete the payment process via email or phone call. You can also write in to us at enquiry@humming.com.sg or call us at 68442222 to complete your payment process.
FAQ Products
Are your cakes halal-certified?
Are your cakes halal-certified?
Yes. All cakes are from Eatzi Gourmet by Jack’s Place, unless otherwise stated.
Can I add more flowers or chicken essence to my order?
Can I add more flowers or chicken essence to my order?
Yes! Please use the add-on option on the products you wish to purchase. If there are no add-on options available, please feel free to email us at enquiry@humming.com.sg for your special requirements.
Will the prices for roses be increased during valentine’s day?
Will the prices for roses be increased during valentine’s day?
The prices of some flowers like roses are expected to increase during the period leading to Valentine's Day. New prices are effective regardless of when the orders are placed. Arrangements and bouquets with roses shown online and in the catalogue will be subjected to price adjustments, but can be substituted for other flowers at no additional charge.
FAQ Others
What are the order methods available?
What are the order methods available?
- Website: www.hummings.com (Available 24 Hours. You are now here, yay! )
- Email: enquiry@humming.com.sg
- Whatsapp Message: +65 8611 4422
- Call In : 6844-2222
- Fax : 6844-2223
What are your business hours?
What are your business hours?
- Monday to Friday: 8:30am to 6:00pm
- Saturday: 9:00am to 2:00pm
- Sunday & Public Holidays: Closed
Can I open a corporate account with your company?
Can I open a corporate account with your company?
Yes! Please email us at enquiry@humming.com.sg for better understand your gifting needs. We offer corporate discounts to selected companies!
General T&C
Order Cancellation
Order Cancellation
Cancellation of order must be made at least ONE day (24 hrs) in advance before the actual delivery date or a 50% of the selling price will be charged.
The FULL price of the order will be charged if a delivery was attempted but no recipient or that the address given was wrong. There will be a nominal delivery charge of S$19.62 (with GST) (C.O.D.) if the order is redirected to another address as delivery contractors are paid based on per trip per address basis.
Please use our "Contact Us" to inform us early.
Substitution
Substitution
Hummings.com reserves the right to substitute any products that are out of stock with another with equivalent or higher in value without prior notice.
Warranty of Goods/Services
Warranty of Goods/Services
Goods & Services provided are assured of its intended purposes & reliability.
Terms of Warranty
Terms of Warranty
As provided by manufacturer or otherwise stated.
Exchange & Refund
Exchange & Refund
All goods sold are non-exchangeable and non-refundable.
Mailing List
Mailing List
You will be automatically added to our mailing list for the latest updates and promotion at the point of sign up and purchase. If you wish to remove your email from our subscription list, simply find the link at the bottom of the newsletter that you received for unsubscribing for future newsletters.
Order Confirmation
Order Confirmation
Hummings.com reserves the right to cancel any orders if the payment is not verified by PayPal. Please note that the email confirmation from Hummings.com does not mean the order will be processed regardless; the buyer must also receive the PayPal payment confirmation email for the order to be valid.